The Joint Admissions and Matriculation Board (JAMB) has announced that over 4,000 candidate complaints and enquiries have been resolved remotely during the COVID-19 lockdown through its upgraded online ticketing platform, with most cases handled within 24 hours of submission.
How the JAMB Online Ticketing System Works
In the Board's weekly bulletin, JAMB's Head of Media, Dr. Fabian Benjamin, explained how candidates can get help without visiting any physical office:
- Visit the official support portal at support.jamb.gov.ng.
- Submit your specific enquiry or complaint and receive a unique Tracking Number.
- Use your tracking number to monitor the resolution status of your ticket.
Built-In Accountability and Fast Response
Dr. Benjamin noted that the ticketing platform promotes social distancing while ensuring strict accountability. The system tracks the exact JAMB official assigned to each complaint and the time taken to resolve it. Furthermore, an automated alarm system alerts the Registrar/Chief Executive directly regarding the status of every ticket raised and the actions taken.
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